Question 1

How does Autoza work?

Accepted Answer

Autoza is a marketplace connecting vehicle buyers and sellers in the UK. Sellers list their vehicles for free, and buyers can search, compare, and contact sellers directly. We don't charge any commissions on sales.

Question 2

Is it safe to buy a car on Autoza?

Accepted Answer

Yes, Autoza has a Trust Score system that evaluates all sellers. We verify identity, phone, and email. Suspicious listings go through a review process before being published. We always recommend inspecting the vehicle before purchase.

Question 3

How much does it cost to post a listing?

Accepted Answer

Posting listings on Autoza is completely free for private sellers. Dealers have plans starting from free for basic listings, and can subscribe to Premium and Elite plans for additional features like featured placement and bulk management tools.

Question 4

What is Trust Score?

Accepted Answer

Trust Score is a 0-100 rating system indicating seller reliability. It's based on identity verification, phone, email, sales history, and reviews. Sellers with high Trust Score (70+) are more trustworthy and their listings get better visibility.

Question 5

Can I sell motorcycles and vans besides cars?

Accepted Answer

Yes, on Autoza you can buy and sell all types of vehicles: cars, motorcycles, vans, motorhomes, caravans, and trucks. The platform is designed to adapt to any vehicle type with specific fields for each category.

Question 6

How do I contact a seller?

Accepted Answer

Once you find a vehicle you're interested in, you can contact the seller directly through our internal messaging system. You need to create a free account to send messages. You can also see the seller's phone number if they've published it.

Question 7

What documents do I need to buy a used car in the UK?

Accepted Answer

To buy a used car in the UK you need: the V5C registration certificate (logbook), a valid MOT certificate (for cars over 3 years old), the service history, a signed receipt or bill of sale, and valid photo ID. Make sure the vehicle has no outstanding finance and matches its V5C details. You can check the MOT history free at gov.uk/check-mot-history and run a paid history check (HPI, AA or RAC) for finance, write-off and mileage records.

Question 8

Can I finance a vehicle purchase?

Accepted Answer

While Autoza doesn't offer financing directly, many dealers on our platform do offer FCA-regulated finance options including PCP (Personal Contract Purchase) and HP (Hire Purchase). You can filter by dealers offering this service or ask the seller directly. You can also check with your bank or building society about a car loan.

Question 9

How can I verify a vehicle's history before buying?

Accepted Answer

Check the MOT history free at gov.uk/check-mot-history, and run a paid vehicle history check through HPI, the AA or RAC to see previous owners, mileage records, outstanding finance and write-off (Cat S/N) status. On Autoza, listings show if the seller has verified identity, which increases trust.

Question 10

What is Mark AI?

Accepted Answer

Mark is the UK's first AI car-buying assistant. He's built into every dealer listing on Autoza and is available 24/7 to answer buyer questions about a vehicle — spec, finance, MOT history, road tax (VED) and how it compares to similar cars on the market. Mark understands UK-specific details like MOT cycles, VED bands and UK registration plates.

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